Claims Policy (January 1, 2015)
All claims for shortages or
damages must be received by Cal Hono's office in
Los Angeles within 30 days of the date of delivery in Hawaii. Rejected cases must be noted on
our trucker's delivery receipt at the time of delivery (Container Drops and Bobtail
Deliveries) for a claim to
be considered. No further adjustments to the case count will be
allowed. There will be absolutely no exceptions to this policy! The following
documentation must accompany all claim requests:
claim request should clearly indicate the vessel and container number, the
number of missing or damaged cases, the item codes and the nature of any
(2) On Full Container Loads (Container
Spots): A complete copy of the Consignee's Receiving Records verifying the
shortage or damage and signed by an authorized employee must accompany each
claim. The Cal Hono seal number must be verified by a receiver and noted on the
consignee's receiving records. Once a full container customer has filed a claim
on a particular order, no further adjustments will be allowed on this order! On
container spots (Oahu only), damaged product must be returned to Kano Trucking
along with a 'Cal Hono Returned Product' form within one week from the date of
rejection. Note that Amber Madeiros must pre-approve all returned product in
excess of $100.00 (see note below)*. Otherwise, Cal Hono reserves the right to
reject the claim. This policy is designed to allow us an opportunity to salvage
short shelf life items (i.e., fresh boxed beef) in a timely manner.
Claims for damages must be accompanied by a photo clearly showing the nature
and extent of the damage. Please note that on Container Spots we will only pay
a maximum of one half of the invoice value of damaged cases if no photo is provided. If more than
one case of a particular item is damaged and one good case can be made out of
the damaged ones, Cal Hono will not pay for all of the
damaged cases. On fresh boxed beef, Cal Hono will only consider claims for the
leaking pieces. The undamaged pieces should not be returned to Kano Trucking.
Claim photo must be taken upon discovery of either damage/short products. In
addition, one photo must include the Cal Hono sticker with the indicators of
temperature and case count on pallet. Please take multiple pictures of the
damage/short products when you find it on the pallet (exactly how you received
the pallet)in addition to the close up picture on the damage products. We need
to see pictures of the entire pallet to discover what might have happened
during transit or loading or unloading. Providing us with these photos will not
only help to process claims faster but also assist Cal Hono to prevent future
Oahu agent, Amber Madeiros, must approve the pickup of damaged product by Kano
Trucking having an invoice value of $100 or more. The reason for this policy is
to avoid situations where our trucker accepts returned product but we would
decline a claim due to hidden damages or shortages. Remember if the product was
received and shipped on pallets, we will most likely reject a claim for damaged
product. A prompt answer will give the consignee an opportunity to file a claim
with the supplier.
copy of the vendor's invoice must be supplied on all claim requests. Please
note that the amount of the cash discount offered by the vendor will be
deducted from the claim whether or not you take the discount.
note that Cal Hono will not accept responsibility for certain losses. These
include but are not limited to the following:
Hidden shortages and damages found by the consignee on product that Cal Hono
received and shipped on pallets, including missing pieces from master cases. We
cannot be responsible for product that we cannot see when we sign for product.
If we spot cases with hidden damages or missing pieces when we are loading your
shipment, the case(s) will be held for a limited time for the shipper's pickup
and a notation will be made on the load sheet identifying the number and type
of cases held and the nature of the problem. We will then notify the shipper of
the problem and request that a credit be issued to the consignee.
Improper or missing temperature requirement on the shipper's bill of lading.
packaging - i.e.: loose lids, insufficient packaging material (inadequate box
Steamship company schedule delay / Equipment shortage which results in a shipment
missing the anticipated ship date. Cal Hono will not be liable for shipment
delays caused by delays in scheduled sailings, equipment shortages, labor
strikes or slowdowns and equipment breakdowns.
Product left out by Young Brothers.
Perishable product shipped dry. Cal Hono Freight is not responsible for dry
freight that is damaged by shipping chill or frozen at the customer's or
note that we will make every effort to itemize your orders when they are delivered
to us. However, if the product is stacked on pallets in such a way that the
product is uncountable and the driver refuses to help and, most importantly,
temperature integrity cannot be maintained, we reserve the right to either sign
for a total piece count or Shipper's Load and Count (SLC). In the event that we
sign for a total piece count, we will not be responsible for shortages and
overages among the various items.
Get a PDF copy of our claim form